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ServiceNow CSA Exam is a valuable credential for IT professionals who want to advance their careers in the field of IT service management. ServiceNow Certified System Administrator certification is recognized by organizations worldwide and is a testament to the candidate's expertise in ServiceNow administration. By passing the exam, candidates can demonstrate their commitment to excellence and their ability to effectively manage and configure the ServiceNow platform.
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ServiceNow Certified System Administrator Sample Questions (Q24-Q29):
NEW QUESTION # 24
What module in the Service Catalog application does an Administrator access to begin creating a new item?
- A. Maintain Items
- B. Items
- C. Content Items
- D. Maintain Categories
Answer: A
Explanation:
In ServiceNow, theService Catalogapplication allows administrators to create, configure, and manage catalog items that users can request. To create a new catalog item, administrators must access the correct module within theService Catalogapplication.
Maintain Categories (Option A)
This module is used to create and managecategorieswithin the Service Catalog.
Categories are used to organize catalog items into logical groups but do not allow the creation of actual catalog items.
Maintain Items (Option B)(Correct Answer)
This module is used tocreate, edit, and manage catalog itemsin the Service Catalog.
It provides options to define the item name, description, fields, workflows, and pricing details.
Administrators use this module when they want tobegin creating a new catalog item.
Content Items (Option C)
This module is related toContent Management System (CMS) and Knowledge Basebut is not used for creating standard Service Catalog items.
It allows administrators to create links to external content rather than actual requestable catalog items.
Items (Option D)
TheItemsmodule displays catalog items but does not allow an administrator to create new ones.
It is primarily forviewingitems rather than maintaining them.
Explanation of the Available Options:
The"Maintain Items"module is theonlymodule where administrators can create, edit, and manage catalog items in ServiceNow.
Other options either relate to categories, content management, or viewing existing items, making them incorrect choices.
Why is "B. Maintain Items" the Correct Answer?
ServiceNow Product Documentation - Service Catalog Administration#https://docs.servicenow.com/bundle
/tokyo-it-service-management/page/product/service-catalog-management/concept/service-catalog- management.html ServiceNow CSA Exam Guide - Service Catalog & Request Fulfillment ServiceNow Fundamentals Training - Creating and Managing Catalog Items References from Official CSA Documentation:
NEW QUESTION # 25
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
- A. Execute Transform
- B. Schedule Transform
- C. Run Import
- D. Import Dataset
- E. Run Transform
Answer: A
NEW QUESTION # 26
Which one of the following is NOT a type of Visual Task Board?
- A. Flexible
- B. Freeform
- C. Guided boards
- D. Feature
Answer: D
Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference
/r_BoardStructure.html
NEW QUESTION # 27
What do you activate when you want to add applications or functionality within your development instance?
- A. App Updated Set
- B. Patch
- C. App Package
- D. Plugin
- E. Updated Pack
Answer: D
NEW QUESTION # 28
What are examples of Ul Actions, relating to Lists?
Choose 4 answers
- A. List Override
- B. List Choices
- C. List Control
- D. List Context Menu
- E. List Buttons
- F. List Links
Answer: C,D,E,F
Explanation:
UI Actions related to Listsin ServiceNow provide ways to interact with and modify list data through differentUI elements.
A: List Links
Appear at thebottom of listsand provide actions such as"Create New"or"Save as Template." B: List Control Located in thelist title bar, allowing users to configure views, export data, and refresh lists.
C: List Buttons
Buttons added to a list form thattrigger specific actions, such as"Approve"or"Reject." D: List Context Menu Right-click menuon list records providing actions likeEdit, Delete, Assign, and Export.
E: List Override
No such feature called "List Override" exists in ServiceNow.
F: List Choices
This term is not a recognized UI Action for lists in ServiceNow.
Reference:ServiceNow CSA Documentation - UI Actions in Lists
ServiceNow Official Documentation - List Controls and Actions(https://docs.servicenow.com) Final answer: A, B, C, D (List Links, List Control, List Buttons, List Context Menu)
NEW QUESTION # 29
......
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